Terms & Privacy Policy

Reservations

Check the calendar for availability and book immediately! We will be there at the selected time and place. Typically, a tour starts between 6-9pm and will end before midnight. You select the desired time. You can opt to extend the tour on the spot.

We would love to save you time and book you a table at one of the best restaurants in the city in advance, or organize boat trips. Our tours are created with love, care, and forethought from beginning to end. We want to share the best that Rotterdam has to offer with you!

Pricing

Our pricing is transparent. You pay per tour not per person. We guide individuals up to a small group of 6 people for a fixed price of €130.- per two hour tour. Every hour added will be €50.- extra (incl. VAT). You can extend a tour on the spot or hire us for an all evening tour for €250.- (discounted rate).

Cancellation policy

Our cancellation policy is easy, cancel up to 7 days before and you will receive a full refund excluding transaction costs.

If you cancel your tour between 7-2 days before, you will receive a 50% refund excluding transaction costs. You can also ask us to reschedule your tour within 4 weeks, subject to availability.

After that we do charge your tour, but contact us to see if we can reschedule the tour within 4 weeks, subject to availability.

Privacy Policy

At Private Tours Rotterdam we believe strongly in protecting the privacy of our customers’ personal information.

Private Tours Rotterdam collects member-submitted personally identifiable information, such as name, e-mail address, and location, to authenticate members and to send notifications to members relating to the service. Like a restaurant reservation or hotel. Except for that, we do not directly make your e-mail address public available to anyone. We do keep your E-mail address in case of any future bookings.

Credit Card information. There has been a lot of publicity about Credit Card security on the Internet so we work with the leading Merchant Providers in the industry “Stripe” and “Mollie.com” who specialize in Fraud and Data Verification.

Ownership and Copyright

Except as otherwise indicated, the Site, and all text, images, marks, logos and other content contained herein, including, without limitation, the Private Tours Rotterdam logo and all designs, text, graphics, pictures, information, data, software, sound files, other files, and the selection and arrangement thereof (collectively, the “Site Content”) are the proprietary property of Private Tours Rotterdam, the use of any robot, spider, site search/retrieval application, or other automated device, process or means to access, retrieve, scrape, or index the site or any site Content is prohibited.

Trademarks

Private Tours Rotterdam logo and all other product or service names or slogans displayed on the Site are registered and/or common law trademarks of Private Tours Rotterdam and/or its suppliers or licensors, and may not be copied, imitated or used, in whole or in part, without the prior written permission of Private Tours Rotterdam or the applicable trademark holder. In addition, the look and feel of the Site, including all page headers, custom graphics, button icons and scripts, is the service mark, trademark and/or trade dress of Private Tours Rotterdam and may not be copied, imitated or used, in whole or in part, without the prior written permission of Private Tours Rotterdam. Reference to any products, services, processes or other information, by trade name, trademark, manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof by Private Tours Rotterdam.

Contacting Private Tours Rotterdam

If you have any questions about this privacy statement, the practices of this site, or your dealings with Private Tours Rotterdam, you can contact Private Tours Rotterdam here.

Private Tours Rotterdam
Chamber of Commerce: 24485143
VAT: NL128594998B01